A referral program is a small contract between the platform, the inviter and the invitee. The referral-code answer on this desk covers the four parts of that contract: the reward model, the eligibility gate, the privacy choice, and the support path when something goes wrong.
The referral model, decoded
A typical referral program in 2026 has two sides: the inviter, who shares the code or invite link, and the invitee, who uses it on sign-up. The inviter usually receives a bonus once the invitee completes the eligibility gate (often a first deposit or first contest entry). The invitee usually receives a smaller bonus or a feature unlock on sign-up. The two rewards are often governed by separate T&Cs, with separate rollover rules and separate expiry windows.
A referral code is not a free pass for the inviter or the invitee. The T&Cs describe what each side receives and what each side has to do to receive it. The desk treats the help-centre article on the referral program as the source of truth and does not invent a reward amount that is not on that article.
What a referral code is not
A referral code is not a guaranteed bonus. It is not a coupon code. It is not a permanent discount. It is a small contract that activates when the invitee completes the eligibility gate, and it expires if the eligibility gate is not met within the window described in the T&Cs.
Eligibility and the first-deposit gate
New account on the platform
Most referral programs require the invitee to create a new account - not an existing one. The help-centre article lists the exact rule.
Verified phone or email
Phone or email verification is usually the second step. The invitee's contact details often have to match the referral source.
First deposit above a threshold
A minimum first-deposit threshold is common. The bonus is usually credited only after the deposit clears, not at the time of the deposit.
First contest entry or first bet
Some programs require the invitee to enter a contest or place a first bet. The bonus is credited only after the contest settles or the bet settles.
The privacy choice that matters most
A contact-list share - where the app uploads your address book to find friends who are already on the platform - is a different decision from a single invite link you copy and paste. The first is a bulk share of personal data; the second is a single, deliberate action. The desk treats them as different privacy choices, with different consent implications.
If the referral flow asks you to share your address book, the help-centre article usually describes what data is uploaded, how long it is stored, and how to delete it after the share. Read those three lines before you tap share.
When the invite does not land
Most referral programs have a troubleshoot path for when the invite does not land. The path usually has three steps: confirm the code was entered correctly, confirm the invitee meets the eligibility gate, and escalate to customer care with the invite details and the email timestamps. The desk reads all three and notes the support response time on each.



